InvestCorp Asset Management Limited (InvestCorp) takes the confidentiality and security of clients’ personal information seriously. We appreciate your business with us and believe it is important that you understand how your personal information is obtained, stored, used, shared and protected against unauthorized access, theft, alteration and illegitimate deletion.
Your personal information refers to any information from which you are reasonably identifiable. Your name, signature, home address, email, social security number, phone number, date of birth, bank account details, employment and financial details generally constitute personal information.
InvestCorp’s employees are required to keep confidential all personal information as may be accessible to them by virtue of their role and service delivery to you. Employees therefore sign a Privacy and Data Secrecy Agreement annually and receive regular data protection training as required by regulation.
Our Principles on Privacy
Information Collection and Use
We require your personal information in order to:
- Establish a relationship with you as a client and in fulfillment of regulatory requirements
- Authenticate our relationship with you and authorize your access to our service and service platforms
- Recommend products and services that may be suited for you
- Provide a reference based on which we can identify, investigate and protect you and us from fraudulent activities and errors
- Provide relevant service-related notifications and investment updates to you
Personal information confirmation and record updates are required, and the information collected is used to verify previously obtained information (on file), ensure its accuracy and maintain a reliable history of changes in your personal information and circumstances.
Your personal information will only be accessible to parties with authorized access to our systems. Information such as passwords / Personal Identification Numbers (PIN) used on our website, mobile app and other platforms are not accessible to these authorized persons.
To provide you with our service and ensure a good customer experience, your information may be shared with third party service providers. InvestCorp’s agreement with third party service providers provide for the implementation of such measures as required to protect your personal information from unauthorized use and also ensures the third-party service providers comply with such privacy measures.
InvestCorp may also be required to disclose your personal information under obligation by law, and under which circumstances InvestCorp does not require your consent.
We endeavor to comply with all applicable data protection regulations and will not share your information with third-party companies or individuals for the purpose of allowing them to market their products and/or services to you.
Obtaining Your Consent on Personal Information
Your personal information is obtained primarily from you – from your completion of our account opening documents and the sign-up for our service tools, apps and platforms. When you choose to hold an account with us and use our services, you agree to the collection and use of your information as given by this policy. You are required by law to provide your personal information to InvestCorp in order to maintain your account. You may not withdraw your consent for the collection and use of your personal information without closing your account.
Securing your data is a priority to us and ensures that our systems and self-service portals / technologies are trusted.
Your personal information may be kept in hard copies, highly-secure cloud-based software, electronically in a secure storage facility, both on-site and offsite (protected by firewalls and antivirus software). Third party storage service providers may also store your information in multiple forms and locations. Policies and procedures have been put in place to ensure the safety of your information.
InvestCorp’s staff and service providers will only use your information for the authorized purpose for which it was obtained. In an event of a breach, even for reasons beyond our control, InvestCorp will take all necessary steps to immediately safeguard your information and remedy the breach. Also, InvestCorp will inform you of details and risks of any perceived or likely breech and provide you with directions to avert such risks.
Right to Access your Data
You can have access to your personal information from our self-service platforms and also upon request. You are at liberty to review and update your personal information when you deem necessary. InvestCorp will however request and collect updates to your personal information from time to time in compliance with regulations.
Retaining your Information
Your personal data will be kept for as long as our relationship with you exists and we need to provide you with our service. We will continue to retain your personal data even after you have closed your account with us – for a period as reasonably necessary to comply with regulation and resolve disputes, if any.
The Compliance Manager at firstname.lastname@example.org or visit our premises at # 15 Wawa Drive, North Dzorwulu, Accra.